Shipping policy
At allurashops, we aim to provide fast, reliable, and affordable shipping across the United Arab Emirates.
1. Order Processing Time
All orders are processed within:
- 1 to 3 business days
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery times:
- UAE Standard Delivery: 2 to 5 business days
- Remote areas: 3 to 7 business days
Delivery times may vary due to courier delays, weather conditions, or high order volumes.
3. Shipping Charges
- Some products include free shipping
- Shipping fees (if applicable) are calculated at checkout
- Final delivery charges depend on product size, weight, and location
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking number via email or SMS
- Courier details for live tracking updates
5. Delivery Issues
If you face any of the following issues:
- Delayed delivery
- Lost package
- Incorrect address issues
Please contact our support team immediately.
6. Incorrect Address Disclaimer
Customers are responsible for providing correct shipping details. We are not responsible for delays or losses caused by incorrect addresses.
7. Undeliverable Orders
If a package is returned due to:
- Incorrect address
- Customer unavailability
- Failed delivery attempts
Additional shipping charges may apply for re-delivery.