Refund policy
At allurashops, customer satisfaction is our priority. We aim to ensure that you are fully satisfied with your purchase.
1. Return Eligibility
You may request a return within 7 days of delivery if:
- The item is damaged
- You received the wrong product
- The product is defective upon arrival
2. Non-Returnable Items
Certain items cannot be returned, including:
- Used or washed products
- Items without original packaging
- Items damaged due to customer misuse
- Perishable or hygiene-sensitive products (if applicable)
3. Return Process
To initiate a return:
- Contact our support team
- Provide order details and images of the product
- Wait for approval confirmation
- Return the product as instructed
4. Refund Policy
Once your return is approved:
- Refund will be processed within 5–10 business days
- Refund will be issued to the original payment method
- In some cases, store credit may be offered
5. Exchange Policy
We offer product exchange based on availability. If the same product is not available, a refund may be processed.
6. Shipping Costs for Returns
- If the return is due to our error (wrong/damaged item), we cover return shipping
- If return is due to customer preference, customer may bear shipping cost
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account first
- Contact your payment provider
- Then contact our support team